9.5.1 The organisation shall demonstrate that personnel effectively understand the requirements of SA8000, and shall regularly communicate the requirements of SA8000 through routine communications.
9.5.1组织应能证明员工有效地了解SA8000标准的要求,并应定期把SA8000标准的要求以日常交流形式和员工进行沟通。
9.6 Complaint Management and Resolution
9.6 投诉管理和解决
9.6.1 The organisation shall establish a written grievance procedure that is confidential, unbiased, non-retaliatory and accessible and available to personnel and interested parties to make comments, recommendations, reports or complaints concerning the workplace and/or non-conformances to the SA8000 Standard.
9.6.1组织应为员工和利益相关方建立保密的,不带偏见的,不会报复的书面申诉程序,可以让有关各方就有关工作场所和/或不符合SA8000标准之处提意见,建议,报告或投诉。
9.6.2 The organisation shall have procedures for investigating, following up on and communicating the outcome of complaints concerning the workplace and/or non-conformances to this Standard or of its implementing policies and procedures. These results shall be freely available to all personnel and, upon request, to interested parties.
9.6.2组织应有建立程序对涉及到工作场所和/或不符合本标准或它的实施政策和程序进行调查,跟进和沟通。这些结果应直率地告知给所有员工,并根据要求,提供给利益相关方。
9.6.3 The organisation shall not discipline, dismiss or otherwise discriminate against any personnel or interested party for providing information on SA8000 compliance or for making other workplace complaints.
9.6.3对于任何员工或利益相关方提供有关SA8000的合规性信息,或对其他工作场所进行投诉时,该组织不得对其惩罚,解雇或以其他方式歧视。
9.7 External Verification and Stakeholder Engagement
9.7 外部验证和利益相关方参与